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At Erie Merchant Services, your privacy and the security of your personal and business information are at the core of our values. This Privacy Policy outlines how we collect, use, share, and protect your information when you visit our website or use our payment processing solutions. We are committed to maintaining transparency with our Erie, Pennsylvania clients, ensuring that you understand how your data is handled and the steps we take to safeguard your information.
We encourage all visitors and customers to read this Privacy Policy carefully. By accessing our website or utilizing our merchant services, you acknowledge your acceptance of the practices described herein. If you have any questions or concerns, please contact us using the details provided at the end of this policy.
Information We Collect
When you engage with Erie Merchant Services, we may collect a variety of information to deliver our payment solutions effectively. This includes personally identifiable information such as your name, business name, email address, phone number, and billing details. We may also collect information related to your use of our products and services, including transaction data and communications with our team.
In addition, we automatically gather non-personal data such as IP addresses, browser type, device identifiers, and details about how you navigate our website. This information helps us understand user trends, diagnose technical problems, and improve our offerings for Erie, Pennsylvania businesses.
How We Use Your Information
We use the information we collect to provide, maintain, and enhance our payment processing solutions for Erie businesses. Your personal and business data enables us to set up your merchant account, process transactions securely, and offer responsive customer support. By understanding your preferences and needs, we can recommend the most suitable payment options for your business.
Additionally, we may use your information to communicate updates about our services, inform you of important changes or new features, and send you newsletters or promotional materials (if you have opted in). All communications are designed to keep you informed and to support your business’s growth and efficiency.
Information Sharing and Disclosure
We respect your privacy and do not sell your personal or business information to unrelated third parties. However, to deliver our merchant services in Erie, Pennsylvania, we may need to share your data with trusted partners, such as payment processors, financial institutions, equipment providers, and regulatory authorities when legally required.
All third parties with whom we share information are required to adhere to strict confidentiality and data security standards. We may also disclose your information to comply with legal obligations, protect our rights, investigate fraud, or respond to lawful requests from government agencies. Any such disclosures are made with your privacy in mind.
Data Security and Protection
Protecting your information is a top priority at Erie Merchant Services. We employ industry-standard security technologies and procedures, such as encryption, firewalls, and secure socket layer (SSL) protocols, to guard against unauthorized access, disclosure, alteration, or destruction of your data.
We continuously monitor our systems and regularly review our security practices to stay ahead of emerging threats. Our staff is trained on best practices for data protection, and we limit access to sensitive information only to those employees and partners who require it to provide services to you.
Data Retention
We retain your personal and business data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, to comply with legal and regulatory requirements, and to resolve disputes or enforce agreements. For example, transaction records and account details may be retained for a specified period as required by financial laws or tax authorities.
Once your information is no longer needed, we securely delete or anonymize it to ensure it cannot be reconstructed or used for any other purpose. We review our retention policies regularly to ensure compliance with all applicable laws and industry standards.
Your Rights and Choices
As a valued user of Erie Merchant Services, you have the right to access, update, correct, or delete your personal information held by us, subject to legal and contractual obligations. You can also choose to opt out of receiving marketing communications at any time by following the instructions in our emails or contacting our support team.
We are committed to honoring your privacy rights and will respond promptly to all requests regarding your data. If you have questions about your information or wish to exercise your rights, please reach out using the contact details provided in this policy.
Once your information is no longer needed, we securely delete or anonymize it to ensure it cannot be reconstructed or used for any other purpose. We review our retention policies regularly to ensure compliance with all applicable laws and industry standards.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry best practices. When we make changes, we will update the effective date at the top of this policy and, where appropriate, notify you through email or our website.
We encourage you to review this Privacy Policy periodically to stay informed about how your information is protected. Your continued use of our website and services after any updates constitutes your acceptance of the revised policy.